Privacy policy

Last updated: October 25, 2026

This Privacy Policy explains how Hover Away, Inc., doing business as EV Hover ("EV Hover," "we," "us" or "our"), collects, uses, discloses and protects personal information when you visit evhover.com (the "Site"), buy our products, contact us, join our affiliate, sales or creator programs, or otherwise interact with us (together, the "Services"). It also explains the privacy rights you may have and how to use them.

1. Information We Collect

Information you give us

  • Contact and account details: name, email address, phone number, mailing and shipping address, and account login details.
  • Order and payment details: products purchased, billing and shipping address, and payment confirmation. Payment card details are processed by our payment providers (such as Shopify Payments, Shop Pay and PayPal). We do not store full card numbers.
  • Communications: messages you send through our contact forms, live chat, email or phone, product reviews and survey responses.
  • Program applications: if you apply to be a sales representative, affiliate or creator, the information you submit (such as name, contact details, website or social media profiles, and payout details for commission payments).
  • Marketing preferences: whether you have subscribed to our emails or other messages.

Information collected automatically

When you use the Site, we and our service providers automatically collect device and usage information, such as IP address, browser and device type, approximate location derived from IP address, pages viewed, referring website, time spent on pages, links clicked, and how you interact with the Site. We collect this using cookies, pixels, tags and similar technologies (see Section 5). This includes session recording and heatmap tools that capture mouse movements, clicks, scrolling and page interactions to help us improve the Site.

Information from third parties

  • Shopify and other service providers that run our store, process payments and fulfill orders.
  • Advertising and analytics partners (see Section 5).
  • Affiliate and referral partners, who tell us when a sale came from their referral link or code.
  • Marketplaces and fulfillment partners such as Amazon, when an order is placed or fulfilled through them.

2. How We Use Personal Information

  • To process, fulfill, ship and support your orders, including returns, refunds and warranty claims.
  • To communicate with you, answer questions and provide customer service.
  • To send marketing emails and other messages where permitted by law. You can unsubscribe at any time using the link in any marketing email.
  • To run, measure and improve our advertising, including showing you ads on other websites and social media.
  • To operate and improve the Site, understand how visitors use it and fix problems.
  • To run our affiliate, sales representative and creator programs, including tracking referrals and paying commissions.
  • To prevent fraud, protect the security of the Site and our customers, and enforce our terms.
  • To comply with legal, tax and accounting obligations.

3. How We Disclose Personal Information

We disclose personal information to the following categories of recipients, for the purposes described in this Policy:

  • Service providers: Shopify (our e-commerce platform), payment processors, shipping carriers (such as UPS, FedEx and USPS), fulfillment partners (such as Amazon Multi-Channel Fulfillment), email and customer support tools, review platforms, and IT and hosting providers.
  • Advertising and analytics partners: such as Google (Analytics, Tag Manager and Ads), Meta (Facebook and Instagram), LinkedIn and Microsoft (Clarity). See Section 5.
  • Program partners: GoAffPro (our affiliate and sales representative platform) and Shopify Collabs (our creator platform), and the affiliates or creators who referred your order, who may receive limited order information needed to credit their referral.
  • Marketplaces: such as Amazon, if you choose to buy through them.
  • Legal and safety: government authorities, regulators, courts or others when required by law, or to protect our rights, customers or the public.
  • Business transfers: in connection with a merger, acquisition, financing or sale of all or part of our business.
  • With your consent or at your direction.

We do not sell personal information for money. However, our use of advertising cookies and pixels may be considered a "sale" or "sharing" of personal information for targeted advertising under some US state laws. You can opt out as described in Sections 5 and 7.

4. Customs, Duties and International Orders

For international orders, we share the information needed for shipping and customs clearance (such as name, address, phone number, order contents and value) with carriers and customs authorities in the destination country.

5. Cookies, Pixels and Targeted Advertising

We and our partners use cookies, pixels and similar technologies to keep the Site working (for example, your cart), remember your preferences, measure traffic and performance, record sessions to improve usability, track affiliate referrals, and deliver and measure ads on other sites and platforms.

You can control cookies through our cookie banner where available and through your browser settings. Blocking some cookies may affect how the Site works. To learn more about interest-based ads and opt out, visit optout.aboutads.info, youronlinechoices.eu or the ad settings of each platform. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Global Privacy Control: where required by law, we treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of your personal information for targeted advertising for that browser.

6. Data Retention

We keep personal information for as long as needed for the purposes in this Policy, such as fulfilling orders, providing warranty support, running our programs, and meeting legal, tax and accounting requirements. When it is no longer needed, we delete or de-identify it.

7. Your Privacy Rights

Depending on where you live, you may have some or all of these rights:

  • Access / know: request the personal information we hold about you and how we use and disclose it.
  • Correction: ask us to correct inaccurate information.
  • Deletion: ask us to delete your personal information, subject to legal exceptions.
  • Portability: receive a copy of your information in a usable format.
  • Opt out: of the sale or sharing of personal information, targeted advertising, and certain profiling.
  • Limit or object: to certain processing, and withdraw consent where we rely on consent.
  • Appeal: appeal our decision on your request.
  • Non-discrimination: we will not discriminate against you for exercising your rights.

How to make a request: email help@evhover.com with the subject line "Privacy Request" or call 773-405-3635. To opt out of sale or sharing, you can also use our Do Not Sell or Share My Personal Information page. We will verify your identity before completing access, correction or deletion requests. You may use an authorized agent, who must provide proof of authorization. We respond within the time required by applicable law. If we deny your request, you may appeal by replying to our decision with the subject line "Privacy Appeal".

United States residents

These rights apply to residents of California and other states with consumer privacy laws, including (as applicable) Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia. In the last 12 months, we collected the categories of information described in Section 1 (identifiers, commercial information, internet and network activity, approximate geolocation, and, for program applicants, professional information) from the sources in Section 1, for the purposes in Section 2, and disclosed them to the recipients in Section 3. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law. California residents may also request information about disclosures for direct marketing under California Civil Code Section 1798.83.

European Economic Area, United Kingdom and Switzerland

If you are in the EEA, UK or Switzerland, Hover Away, Inc. is the controller of your personal information. We process it on these legal bases: to perform our contract with you (orders and support), our legitimate interests (running and improving our business, fraud prevention and program management), your consent (marketing and non-essential cookies), and compliance with legal obligations. You may also lodge a complaint with your local data protection authority. Your information is transferred to and processed in the United States and other countries. Where required, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework as used by our service providers.

Canada, Australia and other countries

Residents of Canada, Australia and other countries may have similar rights to access and correct their personal information and to withdraw consent, under laws such as Canada's PIPEDA and Australia's Privacy Act. Contact us using the details below to make a request.

8. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Third-Party Websites

The Site links to third-party websites and platforms, such as Amazon, GoAffPro, Shopify Collabs and social media. Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy here with a new "Last updated" date and, where required by law, notify you of material changes.

12. Contact Us

Hover Away, Inc. (EV Hover)
117 Cary Avenue, Highland Park, IL 60035, USA
Email: help@evhover.com
Phone: 773-405-3635